HPI was chosen as a guide along the way of their first opening. During the development stage, we facilitated decision-making around menu, brand, staffing, build-out, design and lease negotiation so that they were aligned with the business framework. HPI also undertook concept articulation and positioning, road-mapping and process support, operational functionality, organizational structure advisory, key personnel selection and onboarding, and marketing strategy development.

HPI helped the team ask questions needed to align multiple partners toward a joint goal, assisting them with their “Sherpa Services” through the marathon that is a restaurant opening.

Services Used

• New concept development + strategic positioning
• Experience path development + mapping
• Operational functionality + facility design advisory
• Start-up strategy + pre-opening planning